Refund Policy

This Refund Policy (this "Policy") is part of and incorporated in our Terms of Service. Capitalized terms that are used but not defined in this Policy are as defined in our Terms of Service.

No Refunds for Purchases

Due to the nature of our subscription-based, paywalled products, ALL SALES ARE FINAL AND NON-REFUNDABLE. As a Subscriber, you are not entitled to a refund or credit from DubClub, a Capper, our payment processor, or any parties affiliated with any of the foregoing under any circumstances, including, without limitation, for your incorrect purchases, your failure to use a Product or Content, your dissatisfaction with a Product or Content, or delayed or undelivered notifications or messages from a Capper.

However, we or a Capper may, at our or their sole discretion, offer a refund, discount or credit at any time. Receiving a refund, discount or credit in one instance does not entitle you to any further refunds, discounts, or credits in any other or future instances.

Account Auto-Renewal With No Refunds

Please keep in mind that, as stated in our Terms of Service, as a Subscriber, your subscription to a Capper’s Product will automatically renew at the end of your free trial period or Subscription Period. Visit your Subscription Settings to manage notifications and renewal activity for all of your subscriptions in one place. If you do not want to stay subscribed to a particular product, please check “Do Not Renew”. You will not be entitled to a refund or credit as a result of your failure to disable automatic renewal of your subscription: we do not issue refunds or credits of Fees for partial or unused Subscription Periods.

Account Termination with No Refunds

In addition, a Subscriber is subject to immediate termination of their DubClub account without refund of any Fees paid for then-current Subscription Periods, if any one of the following events occur:

  • Threats from the Subscriber to a Capper.
  • The Subscriber shares paywalled Capper content in violation of Section 16 of our Terms of Service.
  • Any other violation of our Terms of Service by the Subscriber, including a violation of the Acceptable Use requirements in Section 14 of our Terms of Service.

If you have any questions about payment or refunds, please email us at support@dubclub.zendesk.com.

Last updated January 26, 2024